At Stuscle.com, we strive to provide you with the best shopping experience possible. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Eligibility for Returns:

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• A receipt or proof of purchase is required to process your return.

Return Process:

1. Contact Us: Before returning any item, please contact our customer service at [email protected] to initiate the return process. Include your order number and the reason for the return.
2. Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Conditions for Refunds:

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within a certain amount of days, depending on your card issuer’s policies.

Partial Refunds:

• There are certain situations where only partial refunds are granted (if applicable):
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Exchanges

Conditions for Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected] and send your item to: [Insert Return Address].

Non-Returnable Items

Certain Items Cannot Be Returned:

• Perishable goods such as food, flowers, newspapers, or magazines.
• Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
• Gift cards, downloadable software products, and some health and personal care items.

Shipping

Return Shipping:

• To return your product, you should mail your product to: [Insert Return Address].
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Lost or Damaged Returns:

• We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or Missing Refunds

If You Haven’t Received a Refund Yet:

1. Check Your Bank Account: First, check your bank account again.
2. Contact Your Credit Card Company: It may take some time before your refund is officially posted.
3. Contact Your Bank: There is often some processing time before a refund is posted.
4. Contact Us: If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

• By email: [email protected]